First, they installed the wrong equipment. 1. Plenum for the furnace unit was not the proper size causing the unit to not run inefficiently not cool for more than a month. 2. We contracted for but did not get a Wifi thermostat. Second, their installer damaged my home. 1. Instead of two installers and a 1/2 day install- only one person showed up. 2. He improperly located the furnace in attic. 2. He improperly installed and cracked the condensate pipe and which let to water damage in the room below. 3. He damaged landscaping when removing the old unit by himself. 4. He apparently disconnected wrong unit at first, leading to a power surge which fried our Nest thermostat. Third, their repair process was poor. 1. They could not agree on the problem-two repairmen told me the system was mis-sized and would never function properly. 2. It took two visits to fix the broken condensate pipe and 4 visits to fix the plenum- the first visit where they misidentified the problem, a second to identify the problem (location and plenum), a third where they took a short cut (reshaping the plenum) that didn't work and a fourth to actually fix it. Finally, the unit was not running for more than a month. Thus, we asked that the total reflect damage done and time lost-they have ignored our communications.
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