I was pleased that my cat's remains were removed promptly, but had to make a few calls, as I was not personally contacted. Also, I requested that her remains be mailed, and they were received very timely, but I was disappointed that the remains of a 4lb cat were in a small cardboard box, and not even a decorative tin for the $100.00 fee. I did not receive a certificate of remains as the brochure stated. Quick turnaround time, though.
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