I was moving long distance and had a minimum move (only 42 boxes). I couldn't believe when 2 of my boxes were lost. The drivers didn't seem to care or take it seriously when the counts didn't add up and two of the numbered labeled boxes didn't turn up at the destination. It seems like losing boxes and items happens often and it's business as usual. The default insurance is weight based and you get pennies for every pound; despite what the account representatives and the receiving movers say you will lose items and boxes and they will claim these items weren't part of your move. After spending many hours documenting the items I lost, emailing and calling both the insurance company and Rhino, and having the claim documentation rejected and having to complete tedious revisions obviously meant to delay resolution, it took 5 months to receive a decision on my claim. In the end, parts of my claim were denied and I received a negligible amount covering almost none of the insured value of my loss. I would not under any circumstance recommend moving with Rhino. I lost items that are priceless memories and heirlooms; to have my loss minimized and my claim partially denied is an insult. Do your research and get referrals and recommendations from people you trust instead of making the mistake of working with or trusting Rhino. If you decide against all odds and negative reviews to work with Rhino, PLEASE take out FULL insurance on your move and carefully itemize and document everything; don't trust anything that has any meaning or significance to you into the careless hands at Rhino, you will regret it.
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