JoanMarie S.
201-458-2900
8/29/12
I was very impressed with the PEPBOYS in Lodi NJ on 153 rt 46 W The first thing that I noticed was that the place was sooo clean it was immaculate, I"ve a few bad experiences in their competitors shops, when it was sooo dirty I didn"t want to sit down. I was greeted with smiles here with smiles . They took my car in right away to do an oil change. the store mgr Rey along with his associates were very helpful and really nice. The mechanics at this shop are down to earth, professionals who really took the time to answer my questions with patience. They found a couple of things wrong,a part with all the bolts missing & apart that wasn't the size to fit my car, which would have eventually ended in the collapse of my car and a bad accident.I was shocked to see that the mechanic from my last shop would be so negligent to do this. The PEPBOYS mechanics told me to take pictures with my phone and I did. I feel that these nice guys saved mine and my husbands lives and I am very grateful to them for finding this. Rey the store mgr went out of his way to price parts to get me the best deal and he made me feel very comfortable even giving me the tv remote to watch what I wanted while waiting. This Lodi store worked very well as a team even coming out to check with Rey on certain things. Rey even happily accepted my coupons,while Chris gave me a ride home in his own car so I didn"t have to wait there,although I didn"t mind waiting there since I got a dunkin donuts iced cofffee next door and watched a movie while I waited in the nice clean shop and relaxed.The only thing this shop needs is a bigger sign closer to the high way because its set back and you can"t see it but you can see the competitions bright yellow which is right before PEPBOYS. I really appreciate the whole team at the Lodi shop and am very thankful to them for all the care and help they gave me,especially saving our lives by putting in the correct parts and not leaving very much needed bolts off. Thank you.
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