Having made an appointment early last week for a Monday 9 AM drop off to have a simple diagnostic run, I was called at 3:50 PM by the service department to say that after nearly 7 hours, they had not touched my car and needed to keep it until the following day. They had no idea when, or for certain *if*, they'd get it looked at the next day. No loaner car, no diagnostic, no clue at what customer service means.
If it is important that your car dealership does what they should *when* they say they will and do a good job of it, call Campbell Nelson VW at (425) 778-1131. It's worth the time and gas money to drive to Edmonds for real customer service.
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