I scheduled 3 appointments to redeem my Groupon with Affordable Air Duct Cleaners, none of which have resulted in redemption. The day before the first appt I was called by a company rep to request that I call them the next day to reschedule as their van had broken down and they are closing down the office for the day. The next day I called and rescheduled for a 2-hr window on the upcoming Sunday. I understand that problems can arise and I appreciate that they initiated the rescheduling, but it was all downhill from there. The result was a no show/no call by the company on that Sunday.
I called them the following day to let them know of the problem, and the rep simply wondered if I would like to reschedule ... with no apology and no explanation for the no show. After my questioning, the rep eventually explained, with an attitude, that the dispatcher on duty the previous day did not do her job and was fired. There was then giggling in the background and I was placed on hold while she "checked for the next available time to schedule my service." When she returned to the line she apologized for taking so long, but she was "very busy answering calls and was the only one working." Really? Then who was giggling? She offered me a time between 11 and 1 even though I requested a time after 2! Eventually and hesitantly (only because this service was already paid for with a Groupon) I rescheduled the appt at an acceptable time for 3 weeks in the future. I asked that they call to confirm the appt the day before. She assured me they would call to confirm.
The date of the third appt arrived. I did not receive a confirmation call. They, again, did not show up at my house to perform the service. Strike three!! I will not waste another minute being treated unprofessionally on the phone only to then sit around for several hours waiting for another no show!!
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