My wife and I just purchased a new Legacy through Chaplin Subaru in Bellevue. Last week we had a tire blow-out, due to driver error, and I needed to replace one of the 1,500-mile tires. Yokohama isn't selling these on the open market yet (very new tire design) and I had a terrible time tracking one down. The service people at Chaplin Subaru in Bellevue were completely UNHELPFULL and simply brushed me off when I went to their service desk looking to buy the tire. They handed me a DEX and told me to call tire places, which I'd already been doing all morning. When I asked questions about warantee, they told me "Call Yokohama". Six people standing around in the Service and Parts Department chatting with each other and nobody had the time to explain to me how the warantee worked or even how it wasn't covered by Subaru.
The manager of Les Schwab Tires in Renton took the initiative and called Yokohama directly, on my behalf, and persuaded them to release a single tire for retail sale. IF I'd recieved that sort of service from Chaplin Subaru, I'd probably be a customer for life. Instead, I don't believe I'll be giving them a second opportunity to piss me off.
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