We've used the Issaquah Petsmart for grooming for about 5 years.
We were really happy with them the first couple of years. Then they started getting turnover in the grooming department and the service became inconsistent. Some times they wouldn't put the bandanna on, others they wouldn't dry them, still others they wouldn't do their nails.
I finally got fed up last week. We brought our dogs and when we came in they said they needed vaccine certificates. This was never mentioned when we made the call. They claimed they called the day before which we figured out was 4 PM on a Saturday: no way you can get your documents from a vet then. They have the documents already on file and they're good: they could not explain to us why they needed yet another copy.
We've had issues with them and documents before, but this was the first time that the net of it was that they wouldn't groom them. So, we wasted an hour hauling our dogs to their shop for no reason.
At this point, I would recommend someone else. The people that work in back now seem to be looking for any excuse not to do their jobs.
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