The last time I went into our local CPK I got seated with my kids. Someone got seated after me. She got waited on, and the only (apparently) waiter totally ignored me. I was in full view of the hostess too, and no one ever came over. After 10 min. I just walked out and never came back. This was 2 years ago, and I'm within walking distance. The chain lost a customer in me then.
more