After reading horror stories about bridal salons in general and Marcella’s in particular, I was hesitant to make an appointment. They are the only store in Seattle to carry several of the lines I was particularly interested in so I decided to give them a try. This was in February and I just now – in July – ordered my dress. I was probably one of their most indecisive brides and they were patient the entire time. In fact, Kim (the extremely nice woman who helped me during each of my 5 appointments) was adamant I not order a dress until I was sure it was ‘the one.’ I put a deposit down on a dress I thought I loved and Kim even gave me the trunk show discount even though the trunk show was over (but I’d tried it on for the first time at a trunk show). I ended up emailing her a few days after putting the money down and asked if she could hold off placing the order. There was one more dress I decided I had to see. They didn’t carry it in the store but Kim offered to have it FedEx’d (at their expense) so I could try it on (there was a trunk show in 3 weeks that would have the dress so I decided to wait until then). To make a short story long, once I tried on the dress, I was so glad I had waited & grateful I had not been pressured into making a decision. I don’t have my dress yet (it’ll be a few months) but so far my experience with them has been wonderful.
more