Of all people, I am the strongest advocate for the little guy. Mom and pop shops in these days of "Walmart-ism" is a rarity so I support them as much as possible!! Then we have a plumbing problem - so the first thing I do is go to Judy's Book and do my research. I selected O'Neills. I called and made an appointment for the next day (Friday). At the time that they were schedule to arrive, they call me to tell me that they are too busy to respond to my needs. NOW, I am in desperate need, it's Friday afternoon and out of town guests are arriving on Saturday - because plumbing issues never happen at a convienent time. I ask if they can come later on Friday or on Saturday and they respond, "YES" of course, for a nominal rate of $250 per hour (emergency rate). WHAT!?!? Yea, well they proceed to tell me that I wasn't actually on the schedule for Friday at 2pm, but rather I was on a standby list should they have time to come by. Huh? News to me. So, ROTO ROOTER to the rescue. No emergency fee. They came on Saturday, fixed the problem, easy as pie!!
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