Friendly, knowledgeable, and prompt. John a YL Carpet Cleaner tech, came to clean our entire carpeted area. I'm a curious homeowner who like to watch the people I hire to work in my home. John was completely fine with me watching, and actually explained, step-by-step, what he was doing. While I may not perform the maintenance on the carpet myself in the future, it's always great to know how things work. Thank you YLCTC.
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