This company told me several times, when they came and got the car, that it would be held in a secured lot. When I called and asked them where their lot was so I could come get it, they let me know that they would meet me at a local gas station with it. When I insisted that I recover the car from where it was being stored they then told me it was in the owner's driveway... Thank goodness I will never have to deal with this company again!
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