A had a disagreeable experience with Servpro Professional Cleaning. When they were called to my home by my insurance company for smoke damage, I had to really be on my toes. I had all my prized dishes wrapped and put away and my curio cabinet already cleaned. I came into the room to find them recleaning the cabinet and roughly handling the beveled glass shelves. I also took responsibility for going through my kitchen cupboards. Did they take heed of the instructions? NO! This had all been outlined to them when they first came to my condo. I came home to find they had taken dishes out of my cupboards and put them in my dishwasher(which I had told them was not raining out the water) . They ran a cycle and the dishes were sitting in water when I got home.
There were other incidences of breaking vents and charging for many items that had not been cleaned(pampas grass? l don't think so) or items that I had already cleaned. I figured out that the fellow with the clip board went around the house and just wrote everything down and then assigned a cleaning price to it. My insurance agent and I went over the bill and as a result took over $1,000 off of it. Never assume that you can trust a company just because your insurance recommended them. Even my Insurance company took notice of this and did not sent all their work to them after this incident.
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