The customer service is terrible, and customer sales are dishonest.
I recently purchased a BMW 650 from Perillo. I had earlier leased a BMW 530 from Perillo. While I had not been happy with the customer service, I decided to buy my subsequent car based solely on the location. Their dealership and servicing center is very close to where I live.
This turned out to be a big mistake. My 530 still had 3 months left on the lease. The sales person (named Ken Reffsin) told me that I could trade up to the 650 and would not have to make the remaining payments. I did the trade. BMW financing subsequently informed me that the dealer had no right to make the commitment and that I still owed the remaining balance on the 530. Ken Reffsin denied ever having made the offer to me. Perillo management did not address my complaint. His manager Salim Beg actually blamed me for not seeing "red flags" when Ken had recommended that I not wait till the end of my existing lease.
So for 3 months I had only one car (the 650) but had to make payments on two cars.
My advice to anyone considering buying a new BMW in Chicago - avoid Perillo.
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