I brought my Honda Civic to Derek's back in the day when Derek actually answered the phone and took your keys. It was my first time getting my car detailed and it was thrilling to have a clean, bright car after a couple of hours. Derek was professional and efficient.
The second or third time I took it in it was with my infant son. We took a nice walk up to Greenwood. Unfortunately, a baby mirror that I had fixed to the back seat had been accidentally ripped off. I asked about it and after some additional investigation, they were willing to either buy me a new one or knocking some money off of the price.
It sounds like perhaps they have gotten a little overwhelmed with all of the latest offers. Let's hope they don't lose the good quality they began with!
more