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Poor customer service - Review by marianne s | Carl Burgers Chrysler Jeep World

Carl Burgers Chrysler Jeep World

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Poor customer service 8/25/2011

I wish I could leave a better review but can't. Brought the vehicle in for air conditioning issues and oil leak...3 quarts low to be exact. Four days later they sent me away saying they couldn't find a significant oil leak but gave me a written warning that I was 1 qt low on oil..to come back in 1,000 miles. The air conditioner is worse off than before. I can't believe this vehicle was released. I spoke to a customer service rep and they said a manager would contact me. Never did. Still waiting for service department to return phone call to schedule another appointment. I can't help but feel they are hoping the warranty on the vehicle quickly expires and the fact that I am a girl can be pushed aside easily. This is a nice review compared to what I really want to say..bottom line my experience there STINKS. more
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