I guess I am one of the minorities here that will give a negative rating without even setting foot on the shop. This is as a result of poor experience with their service host. Phoned in first to obtain a quote for a Service B package for our Mercedes and was promised to be called back. Waited for 2 days for nothing. Called back again and was given a bunch of rationalization about being busy, alone in the office etc. etc., nevertheless was promised a second time to be given a call. Even submitted a request via their website. It's been 2 weeks and still nothing.
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