Back on 1/5/06, I picked up a pair of pants from Zips in Falls Church that had many light-brown stains. The stains were not there when I dropped off the pants. In addition, there was no tag on the hanger that said "couldn't get out the stains" when I picked up the pants. Only upon inspection in the store did I notice the stains. After pointing this out, they offered to try and remove the stains. To veryify that this was Zips fault, I even had the staff member I was working with write on my receipt that the pants were damaged during cleaning so there was proof in the future.
Three attempts later and some of the stains are still there. The Zips manager, Vivian, is now telling me that it wasn't Zips fault and will try no further to fix the pants. She said the employee was not authorized to determine how the pants became stained so she ignored his signed statement.
I really liked Zips until I hit this brick wall of denial.
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