He was very polite and efficient. He happened to be availible to help in a pinch. Arrived when he said he would. Fixed the washer amidst utter chaos in my house. And was done in 20 minutes. I had a fire, So literally, I am not joking when I say the house was in chaos. The project manager assessing the water damage from the fire admired aloud how effiecent he was, then promptly took a card and said "Oh I have heard you and heard good things"
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