Really bad, clueless office staff. Previous to my first appointment, I didn't receive a call that the dentist was running at least an hour late so by the time I went there there was a line of people waiting to be re-scheduled. At my first real appointment, I was there I waited 2 hours (one hour in waiting room, another hour in dentist chair). Unfortunately even with all that waiting, all I managed to get was x-rays and an dental exam. The office staff seemed really clueless when I finally finished with the dental exam asking what I needed to make an appointment for, whether this a one or two-week appointment (what?). I was thinking what happened to my regular cleaning? Well, I found out my next appointment two weeks later. I was told I was having a deep cleaning. I am pretty positive the dentist did not tell me anything about a deep cleaning. This was suspicious since I already had a deep cleaning with my previous dentist a year ago, and I brush my teeth two times a day, floss regularly and use Listerine. Also usually before any work is done to your teeth, someone lets you know what the costs are beforehand especially if you had to undergo a 2 hour wait. However I was only told of any costs when they started numbing my teeth for the deep cleaning!
Of note, when I was in the waiting room a lady there was upset that she had missed work therefore half a day's pay to be told right then the crown that was suppose to be installed was not there. She got upset and requested to see the dentist who looked at her file and told her that her appointment was for a deep cleaning. If the crown had arrived, they would have installed it. I'm not sure why the office staff wouldn't have figured this out without taking the dentist away from his patients.
The only positive I can say about the place is there are tvs in the waiting room and exam rooms to kepe you somewhat occupied.
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