The service technician, Art, was friendly, prompt, courteous, efficient, and good about explaining things.
I just wish the person I spoke with in requesting service had been MUCH more forthcoming re: the likelihood of my needing additional work beyond the basic installation, that would be required to meet building code specifications, and the COST of that work.
I realize that they cannot know for sure until the tech gets to the job, but surely experience has taught them what a customer should expect. A few questions would have indicated that additional work WOULD be necessary & would have eliminated the VERY unpleasant surprise when the tech arrived.
To their credit, when I complained to the tech about the installation cost nearly doubling, I was given a discount which covered some of the additional work.
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