I called and made an appointment 5 days in advance (because I wanted to have the first appointment of the day, instead of having 4 hour appointment window). When I called, customer service person seemed disorganized (bad sign). Then the plumber was no show on the day of appointment . I called Best Plumbing and the receptionist told me that my appointment is the next day (total BS). I ended up calling another plumber and have him fixed the leak.
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