There is NO rating bad enough for these scammers!!!! Just got ripped off a couple hundred bucks! These people claim they are "honest people and don't believe in scamming people" so they claim. What a complete Joke!!!
On 2/25/11, my engine light came on, ended up taking car to Independence Auto. Chris informed me that I had ONE spark plug that was cracked. I drive a 2007 car and at that time I had 45,583 miles on it. Then he also tells me "The other 7 don't look so good either". Well me (being a female) said "Oh ok you better replace those as well". Then of course, they had to do a tune-up.
Well, huge lesson learned! After I picked up my car, I looked in my manual only to learn that GM has a guarantee of 100K miles for spark plugs and tune-ups on my vehicle. I went back and picked up my "bad spark plugs" from Independence and went to 2 different dealers and they both told me "there is nothing wrong with these spark plugs". In fact, one dealer told me he would of replaced the "defective" one for FREE. Go figure!
I called Independence Auto and told them what I had discovered and that I was coming in and wanted these spark plugs put back in my car and get a refund. OMG, Chris freaked out, ended up talking to Brandon. Brandon continues to defend himself. He says "Well if your brake pads go bad on your car, you just going to replace one"? I said "that is totally a different thing". I said "I had ONE defective spark plug and the other 7 were fine". I also informed him what I found in my manual and also the fact that a GM dealer would of replaced the spark plug for free. Oh Brandon couldn't believe that. He claims he works with GM products all the time! Right!
Bottom line, they refused to work with me and I'm done with these complete idiot thieves. I wish I had money to blow but times are hard and these people should be shut down. I'm not done here, I'm also calling the media and also putting in a complaint with BBB.
Thanks for reading my review. Do yourself a favor and STAY AWAY !!!
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