Just a quick note to let you know how much I appreciate the stellar service you and your office provide -- and have consistently made available to me, for so many years. Your recent conscientious and comprehensive assistance re: the November 20 ice storm was characteristic of all my interactions with your office: professional, timely and efficient. I always know that no matter what happens, you and your staff are there, personally, to help me go forward and resolve the situation in the best possible way. It gives me great comfort and confidence to know you're my State Farm agent, Hank; and I'm pleased to have you manage not only my auto insurance, but my mortgage policy, as well. My sincere thanks for all you do.
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