They came over to my house after I arranged an appointment by phone. I recently bought a house in Santa Barbara and honestly the carpets were in very bad conditions. I hired this company hoping they could do something for the carpet and oh boy could they do something, they made the carpet look like new. I took them about 6 hours to clean 4 bedrooms, 1 stairwell, and 1 living room, but they did an excellent job. I will be using this company again very soon since I have 3 kids....
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