I brought my dog here in an emergency situation and felt that she was well cared for. The staff seems compassionate about helping animals and they see patients with more urgent cases taking priority. I did feel I was overcharged, as did my vet, but in an emergency, you don't have many options. In this way, I do think Animerge tends to take advantage of their patients' owners' vulnerability. However, they provide a highly necessary service when all vets offices are closed. The one kind of scary policy they have is that if you are not on time to pick your dog up before a certain in the morning (usually for transport to your pet's usual vet), the hospital will lock your dog inside all alone and unattended until the night time when the doctors and nurses return. I was on time, but the penalty for being late seemed very horrible!
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