Run the other way! This place is just awful to try and buy a car from. Save yourself the time and headache of dealing with these crooks, and buy from somewhere else. I ended up buying from Downtown LA Motors, and got 11% off of MSRP of $75,470, and I didn't even have to haggle.
The sales dept is corrupt, judgmental, and flat out liars. Specifically the GM and co-founder, Garth Blumenthal who I was referred to through my wife's friend Sean who works at Newport Beach Lexus. You figure when you have a referral like that, they will treat you differently than someone walking off the street on to their showroom floor.
Garth, made me believe that there is no way any dealer would beat them, and that the GL450 is not a vehicle that can be discounted more than $2k or so. When he had my trust and I was hooked in, he passed me on to James Sullivan of the "Sullivan Team". What a production...and it all went off the cliff from there.
Garth came off as such a super nice guy. I truly liked him right off the bat, and thought he was a class-act. James was polite and attentive at first, and then no communication or anything once he realized I’m not going to be an “easy” sale.
They won't give you any pricing information and insist you come in. When you start working with them, and if you are looking for a specific car (like I was), and they know you're a serious buyer, they will steal (dealer-trade) that specific vehicle from the only dealership who has it to force you to work with them. Unbelievable! It’s a new low that I’ve never seen nor heard of!
See my review on Yelp for full details of the hell I went through on our 2011 GL450 purchase. Including their lies being exposed by their own emails, which I posted to prove what scum bags they are.
You'll find other people who have encountered similar situations and made the same kind of complaints.
They are a bunch of pompous, money hungry, slick, car-sales people over at Fletcher Jones Mercedes Benz Motorcars. Don’t trust them.
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