Early October 2010, my wife & I purchased a 2008 Jeep Patriot with 20,000 miles from Five Star Chevrolet. We found the vehicle online & drove quite a distance from the upstate of So Carolina to the dealership. After finalizing the deal, we prepared to drive off the the lot, we asked our sales rep where the 2nd key was. We were informed that there wasn't a 2nd key, but the sales rep promised that he would call the former owner of the vehicle to see if they have another key and if not, he would have one cut for us. Please keep in mind this was as we were about to drive off the lot & after all paperwork was signed, sealed & delivered. I called the sales rep back after a week. He stated that he hadn't yet contacted the former owner & that he would do so & call us back. We never heard back from him, so I called again. He stated that the former owner didn't have a key & that he would see what could be done about getting us a new key. We never heard back from him. I called him several times over the next few weeks & left voice mails, with no return calls. I finally resorted to calling & asking for a sales mgr, who stated that the rep was not working that day. He promised to talk to the sales rep & then call me back. Never heard back from him. Called back again after 2 weeks. I got a different sales mgr & was told that they would speak with the sales rep & get back to me. Never heard back from him. Called back 1 final time. I did get a call back, but was told that since the key wasn't included in the paperwork, the sales rep claims he never promised me a new key and the fact that it had been 2 months since the car was purchased, they wouldn't get me a new key. This is simply unacceptable. I certainly hope that we don't accidentally lock our keys in the vehicle or worse yet, lock our dog in the car! I know this is a minor problem, but I believe in integrity & keeping promises made. They obviously do not train their staff on these two key business principles!
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