A close friend of mine recommended that I contact Tim Larsen (my service advisor) for an overhaul of my recently-purchased used car. Tim thoroughly understood the technical aspects of the repair I needed, but he also took the time to explain details that I didn’t fully understand. Best of all, Tim helped me select which repairs I could afford within my budget, steering me towards the most critical items first. From drop-off to pick-up, Tim delivered a solid presence of customer advocacy without ever being unctuous, and I am very thankful for his assistance.
Sherry Gilpin, Tim’s Service Manager, deeply impressed me by accommodating my difficult circumstances without revealing any sense of inconvenience. I’m probably no the most affluent of her customers, yet she delivered a level of dignity and respect that exceeded my high expectations. I am also grateful for everything Sherry did to make my rapiers a reality.
Overall, I’m highly satisfied, the repairs certainly seemed expensive to me – but as I said, I’m not very wealthy and comparison-shopping reveals that Lewisville VW is a good value versus other service providers. In retrospect, m money was well spent, and I’ll be coming back soon for Round 2.
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