I would like to share with you my experience on 9/27/10 at Huggins Honda. I had been awaiting a survey from American Honda regarding my experience and to date, have not received one. However, I feel it is so important to let you know how a potentially upsetting situation was averted by your Service Director, Steven Crawford. He took the time to listen to my concerns and addressed each and every one of them. By providing pertinent information to the customer about the brake issue which has now affected my vehicle (2009HondaAccord), I have not only a better understanding of the process of obtaining my reimbursement, but how the issue has affected Huggins as well. Mr. Crawford took the time to assure me that Huggins Honda stands behind their vehicles, but they also stand beside the customer. As a first-time Honda customer, he reassured that the employees of Huggins Honda are there for me and truly have a deep vested interest in the satisfaction of their customers.
Time and again, I have been shown not only reliability but also respect by the employees of Huggins Honda.
My deepest appreciation for Mr. Crawford’s time and attention on September 27, 2010.
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