If you've ever had a plumbing emergency, you know what to do: call your trusted, always on-call, ever-responsive plumber immediately. What happens if he doesn't answer though? That's the dilemma I was faced with when a busted cast iron pipe began spewing water inside an interior wall of my house. Faced with the less-than-confident exercise of rifling through the yellow pages, South West Plumbing received the call.
South West caught my eye only in the sense that they claimed no trip charge or estimate charge, and they specialized in old plumbing. After a couple hours, the two-person crew showed up. While completely pleasant and quite professional, the explanation of the requisite work and an estimate style akin to scratching your head with pencil before writing down a random number left me less than excited.
Having said that, the work was done within the committed time frame and they left the work area as clean as they found it. All in all, if the explanation of their proposed work was a bit more thorough, illustrating nothing more than a time and materials type of bid, I would be much more comfortable given them a positive review. I've found it hard to come away from a plumbing experience feeling "good,", but if professionalism, relatively quick response (even during the evening hours) and quality work are your only criteria, you' should be satisfied with South West. I suppose in an emergency, that's about all you can ask for.
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