A few weeks ago our family experienced engine problems on our 2007 Pontoon with a Mercury 4 stroke engine. We had to tow our boat to Fays Marina in La Porte, Indiana to have it looked at. We found there was a major failure with the engine. Wade Barnes of Fays called Mercury to find out what could be done since our motor was two months out of warranty. Wade was able to get the parts covered, but not the labor, which was going to cost us $1000. My husband called Mercury Marine and spoke with a gentleman to see if he could get the labor covered too. But he told him there was nothing he could do. I then called Mercury Consumer Affairs the next day and spoke with a wonderful supervisor named Lynn McCoy. I explained our situation to her and she told me she would review the file again. To our delight, she said it would be covered. I wanted to personally tell everyone how much we appreciated the efforts of Wade Barnes at Fay's Marina and Lynn McCoy of Mercury Marine.
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