We finally had enough of the front office staff and left for another Doctor. My wife and I went to Dr. Lang and then Dr. Kurzrok for many years. Luckily we were in good health and only had to visit periodically. Both Dr. Lang and Dr. Kurzrok were/are top notch care givers, always pleasant and knowledgeable. But we cringed each and every time we had to deal with their front office staff. Very often they didn’t answer our phone calls and we went to a recording instructing us to call back at another time. And of course the switchboard was closed for an hour each and every day so the staff can take a combined lunch hour, just when it was most convenient for patients to call. Some days the office was closed entirely or had odd hours. The front staff ran that office, and did a horrible job. They were rude, indifferent, cold, or only concerned about insurance issues and how we were going to pay. Each and every time we called, they made it seem we were annoying them. Each and every time! So we finally both left a week ago, and the only time they ever called us was to tell us that we had to pay them $25 each to get our records copied to transfer to the other doctor. So $50 to get our records, and GOOD RIDDANCE to the poorest and most miserable service in all of Philadelphia.
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