I have been a loyal Jennings customer for 19 years. It started when my '91 Blazer was stolen when I moved back to town after being out of state for 5 years and they put it back together to my satisfaction. After 10 years and 109,000 miles I purchased a 2000 Blazer from Jennings. This Blazer is now 10 years old with 133,000 miles on it and still running. Rarely when I call to make an appointment am I told they are too busy. My Blazer's last visit was for a cooling system problem. I had taken my Dalmatian to the vet and when we got back in, the check gauges light came on and I saw that the temperature gauge was heading towards the red. I called and left a message for Ken Ward, my regular service advisor. I called back later and found out he had already left for the day. I asked to be connected to Rick who used to be my service advisore before he became a manager and explained what was going on. It was too late to get a rental so I had AAA tow it to Jennings because Rick said he would take care of it for me and I knew he would. Unfortunately they were too busy that night to get to it, so the next morning Mack called me to tell me that my radiator was cracked and would need to be replaced. I explained I had walked to work that day because I had no other way to get there and he said the courtesy van would pick me up from work and bring me to Jennings to retrieve my Blazer when it was finished. Luckily, we had set all this up in the morning because there was a big storm that afternoon and the power went out at Jennings. The courtesy van driver came to work and brought me back to Jennings. My vehicle was finished, but the paperwork and charges could not be processed without the power. Mack estimated the amount that would be charged to my card and took my credit card information and said the receipt would be mailed to me later once the power came back up. It was a Friday and I really needed my vehicle for the weekend. The power came back on, Mack called back and said his calculations were off by a penny and then my recei
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