This was my one of my favorite places to "study" in college and I stopped going because it got so packed. The no wi-fi rules doesn't bother me so much, but i can see how it would be annoying. I think really their motivation behind that was web surfers/laptop workers would take up space/tables/chairs and not buy as much for the time they spent there, so with no wi-fi they have more traffic going in and out. I've never been that impressed with the staff; the service is just OK, but I don't go for the service anyway. The coffee is GREAT and it's a great place to meet up with friends for a chat. Lovely art on display.
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