We have two cats and we have had negative vet experiences in the past, so we hesitate to take them just anywhere for medical care.
A few years ago, one of our cats injured herself and we had to bring her for emergency care. Fresh Pond was the only place open at the time (it was early in the morning) so we went there. We were very pleasantly surprised with how much everyone cared for our cat and worked very hard to make sure she was ok. We have exclusively brought both our cats to Fresh Pond from that point on.
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