Good: I'll start this off by saying I am biased. I am a manager at the Bellevue Car Toys location, and have been here since january 1 2008. I am sorry for anyone who has ever genuinely had a bad experience with any Car Toys. But I can say with 100% confidence, and backed up by many customer reviews, that anyone who has been to my store in the last 2 years has received nothing but the absolute best service humanly possible. Myself and the other manager literally work endless hours going above and beyond.. Bad: We have sacrificed our personal lives to makes sure that we are doing the absolute best. I wish we could publish the comment cards that our store receives on a monthly basis, usually 40+. We have dedicated our selves to providing an experience that many customers have said "does not exist anywhere else today". We are not happy until we deliver what we promised you. Any employee--installer or sales--who does not meet our personal standard of professional attitude does not stay employed here.. Improvements: While we try to take care of everyone, we still have certain limitations. 90% of our commuication is verbal, we have no electronic system. We try to communicate effectively with each other about customer concerns, but still a small % of issues sometimes get overlooked. If it was from an employee not following through--we deal with that individual immediately, it is unacceptable. But we are still human, and many people realize that honest mistakes do happen on a rare occasion.. Other: I am very proud of my store, and my staff. We all love working in this industry and for this company. I bought my first stereo from this store over a decade ago when I got my first car, and I work everyday to give that same treatment to everyone that walks through our doors. We have a simple philosophy to treat our customers like we would want to be treated ourselves. If you have had a bad experience with Car Toys in prior years, I encourage you to come to Bellevue (ne 20th). You will not regret it..
more