I came to this hardware store looking for a really obscure item, a rest for a glass shelf that I couldn't find any where (I looked online, and called a number of different companies). I thought I'd at least try a local hardware store. Even though they didn't have the piece, they were extremely helpful. They took 15 minutes of their time to look for the item in different catalogues, and made a few calls for me. Even though they couldn't get the piece, they were very helpful in offering me resources to find it.
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