Good: Very professional, very punctual. They even called to let me know they were caught in traffic and would be 10 minutes late. What plumber does that?. Bad: I thought maybe they took too long - I had figured it would take 1 or 2 hours, but it took three. They did get the job done, though. Improvements: None that i can think of- they're in my phone book now, and these are the plumbers i'd use in the future.
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