I recently booked a trip through Archer Travel because they were able to get me the best price on my vacation. I found that their customer service was quite lacking both when I made the initial phone call and when I came in to meet with them. If they hadn't been able to save me such a significant amount of money over the next place, I definitely wouldn't have used their services. All in all, it wasn't a horrible experience. I didn't have to deal with their condescention for too long, and the money saved was worth the grief.
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