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update --- on Receptionist = frustration - Review by Hope E | Lakewood Pediatrics

Lakewood Pediatrics

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update --- on Receptionist = frustration 1/11/2010

Ok. So, I'm not going to be going here anymore. Simply put -- this is an office for families with either one kid, or kids spread out in age (who do not need back-to-back apts .... and don't get sick at the same time. Office policy is that they can only sceldule 2 apts. per family per day. So, me with my 4 kids, I cannot schedule 3 (or 4) well-baby check-ups back-to back. Anybody with multiples, basically, is discouraged from being a patient. More office policy is that there can only be ONE new patient exam per family per day. This DOES not work when you have more than one kid. I recieved this information NOT from the receptionist .... she had a hard time communicating (in Englsih) to me. I was transferred to the office manager. All conversation was cordial (I kept my cool), and fully understood. If you have one kid ... go for it. If you have more than one kid spread out in age ... good luck (just pray more than 2 don't get sick at once). more
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