Good: They were polite, fast, called to tell me when they were coming, and arrived when they said they would.. Bad: Nothing. Improvements: None. Other: After all the bad comments here, I called them when the airline told me my luggage had been picked up by them. The *very nice* and *polite* dispatcher told me that he did not have a record of my bags, and that the airline had probably updated their record when the plane came in. We both agreed that I could go out on an errand before the bags would be delivered.
After I returned he called again and told me when the bags would be delivered, "between 10 and midnight". 10:10 P.M. they were delivered, intact..
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