I was surprised, VERY pleasantly, how this was handled by the gentleman who came to address my problem. In a world where we are over charged, or charged a lot, for someone to just show up (and I shopped around) Troy not only didn't do that but he also went WAY out of his way (literally) to solve my problem and didn't charge me any extra for the extra effort, didn't even insist that I use him and Levi after he informed me what I needed to do...of course I did call him back and he did a fine and efficient job at fixing the problem. I am about to call them about another problem, after one experience I am a very satisfied customer...
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