In discussion with area plumbers, you over charged me by about $300.00. Never will I use you company again. Heck of a way to treat a disabled combat veteran.
RESPONSE FROM Benjamin Franklin Plumbing - Andover, CT:
Dear Mr. Gidius,
Thank you for your feedback, we truly apologize that you were less than satisfied with your experience. We pride ourselves in giving exemplary service and that all our our plumbers are licensed and insured. Although I do not know what other companies charge for the service you received, I do know that we gave you pricing upfront along with a $100 discount and that you agreed to the work.
We value our customers opinions and would like to thank you for taking the time to express your concerns.
Thank you,
Tisha McMann
Office Manager
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