Called Power Pro because of a leaking water main to the house. They responded immediately, within an hour, and tried all kinds of solutions before determining that a more major fix was required. Didn't really have time to shop around, we were basically without water, so based on other reviews took a chance on them. Well we couldn't be happier that we did. Our technician, Brandon D., was very courteous and took time to explain what was happening. Very polite and well spoken. Even though we kept interrupting him with questions, he always maintained a quiet demeanor and politely took the time to answer all questions even trivial ones. The work done was completed in two days and even overnight he made sure we had a water supply available. We have no issues with our on site service.
The only minor issue we had was with the Power Pro club program. I was sent the form and had a few questions about it. I replied to the email sent with the application with my questions. I haven't received a reply in over 2 weeks. Needless to say, i did not join. The field staff is very helpful and responsive, unfortunately the office staff not so much.
RESPONSE FROM Power Pro Plumbing:
Thank you for taking the time to share your experience, we value your time and business. We genuinely care to provide professional affordable service with a great attitude, as we are committed to our customers satisfaction. We appreciate your acknowledgement of Brandon and our field technicians, all our service professional take pride in their workmanship . Thank you for making us aware that you did not get a response via email as we strive in great communication and will definitely see what happened there.
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