Years ago we bought my wife's family home from her dad and he had Gene Burch Plumbing Heating & Air put in the furnace. At the time they had us sign up for a yearly check-in on our furnace to make sure things were running smoothly. That was all years ago and we were never able to get them to come down so we eventually cancelled their service. Later on, though, we had some trouble with the water heater and we had their number lying around so we gave them a call again. The technician who came out said he couldn't help us with the water heater but could look at the furnace, which was also having issues. Then he was downstairs arguing with his girlfriend on speakerphone for about 20 minutes. I'm home from work to make sure the work went OK and overheard the whole thing, which I thought was unprofessional. He was nice enough guy, though. Then he comes and tries to sell us the service again, which I said I would pass on this time. Then he set up a subsequent appointment to fix the issue that he diagnosed, which was that we had trouble with the duct work. Then the guys come on the subsequent time and they didn't know what they were doing because they had the wrong address for job they were going to and didn't have any information about what we needed. Now instead of being there for a couple of hours, my wife had to be there half the day. It was just a mess. Eventually they did the job and it was fine. They even sent another technician who fixed water heater, but the whole thing was totally disorganized. It would have been nice to have a phone call to follow up, but the only call I got was to talk about the service plan, which I told them I was not interested in after the experience I'd had.
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