Jackie is always prompt to set up the necessary scheduling, or if she is tied up with another call, she is quick to call back to set up service. The service reps always show up at the scheduled time and in the majority of cases are able to fix any problem with out having to make return calls. If return calls are necessary, Jackie is again ready to explain when the parts will be in and how soon they can be installed. I just want her to know how much her excellent customer service appreciated. When people ask me about my hot tub, and if I still use it after so many years, I tell them that I have almost no trouble with it and when a problem does arrive, the customer service team at VP&S is the BEST service department I have ever experienced and they make it easy to keep the tub in great shape. Thank you to everyone at VP&S!!
more