Although they installed my new unit and I have had a "silver" package for several years, this past year I became disenchanted. The pan in my attic unit leaked (stain the ceiling). They said twice nothing was wrong. The next visit I pointed out to them the ceiling was again stained after I had repainted it. This time they told me the installer had used a thin wire to hang the corner of the pan and to fix the leveling issue with the pan would require a new hanger strap (a couple feet of plumbers tape) and the cost would be $170.00. But because I was such a good customer and upset about the issue and the price they lowered it to $120.00. It took less than 5 min to fix and I'm sure not more than $1.00 in parts. Not great way to keep my $750.00 per year business.
RESPONSE FROM Christian Brothers A/C, Plumbing and Electrical:
Mr.Bill Granger, thank you so much for your feedback, I'm thrilled to know we were able to lend a hand when you called us out Bill, and I'm sorry to hear the price and workmanship suprised you. Please know our number one priority is always to provide the best services possible, and we would never deliberately overcharge any of our customers. Still, I appreciate the input, and I hope you keep us in mind the next time you need a helping hand.- Dave Harvey- General Manager
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