I am so frustrated with their "service". I just had to pay for absolutely nothing! I knew what needed to be replaced, but do not have the time or the correct part-so I called a "professional". Mistake! They just wanted to replace the entire toilet at a higher price, and then I felt like I was threatened that if they do the work and it doesn't fix it I will be out another $160! Nice customer service. Here is an idea-why not try to help the customer instead of continually talking about purchasing your contract-show that you are good before I pay you-but I ended up paying for absolutely nothing-with the manager talking about the driver coming out, etc-isn't driving out part of plumbing service? Should I have brought my toilet to you? I would not recommend their service to anyone for any reason, unless you just want an example of what poor service looks like.
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